Legal
Privacy Policy
Last updated: August 2026
This policy explains what information Work Trucks and Vans collects when you use this website, how we use it, and the choices you have. We keep it to the minimum needed to answer you and to understand how the site is used.
We do not sell vehicles through this website. There is no checkout, no cart and no payment on this site, so we never collect or handle card details here. Buying happens by phone, by email or in person.
Information we collect
When you send us an enquiry
When you use a form on this site — either the “Contact the dealer” box on a vehicle page or the form on our contact page — we collect your first and last name, your email address, your phone number if you give one, your message, and which member of our team you chose to send it to. If you sent it from a vehicle page, we also record which vehicle you were looking at, including its stock number and VIN, so whoever replies knows what you are asking about.
Alongside that we store the IP address the message came from, your browser’s user-agent string and the page you came from. That is kept to spot and block automated spam, not to build a profile of you.
We keep a copy of every enquiry on this website as well as emailing it to our team. That is deliberate: if the email fails to arrive, your message is not lost and we can still answer you.
Replies you receive
When you send an enquiry we email you a short confirmation so you know it arrived. Your enquiry is also emailed to the member of our team you selected, with your email address set as the reply address so they can answer you directly.
Email updates
Our forms have a box you can tick to hear about new arrivals by email. The box is never ticked for you. If you tick it, we store your name, your email address, your phone number if you gave one, which form you used, the date and time, and the wording you agreed to. We use that only to email you vehicle updates from T&B Auto Sales, and every one of those emails has a link to unsubscribe. If you do not tick the box, we use your details only to answer your enquiry.
Information collected automatically
Like most websites, our server logs standard technical information such as your IP address, browser type and the pages you visit. This keeps the site secure and working properly.
How we use your information
We use what we collect to answer your enquiry, to let you know we received it, to keep the site secure and working, and to understand in aggregate how people use the site. We do not sell your personal information, and we do not share it with anyone except the providers listed below or where the law requires it.
Cookies
Cookies this site needs to work
A small number of cookies are strictly necessary and are not about tracking you. They keep your session secure and protect the enquiry forms against automated abuse. If you block these, the forms will not work.
Analytics cookies
This site also uses analytics cookies to understand traffic in aggregate, such as which pages are visited and how visitors find us. These cookies are set when you use the site, and the notice shown on your first visit tells you so.
Third-party services
We rely on a small number of outside services, each governed by its own privacy policy:
- Our email provider, which delivers your enquiry to our team and your confirmation to you.
- Google, for web fonts, tag management and traffic analytics.
- Spam protection on the enquiry forms.
- Our inventory provider, whose image service hosts the vehicle photographs. Your browser loads those photographs directly from them, so they can see your IP address in the same way any website you visit can.
These providers process only the data needed for their function.
Data retention
We keep enquiries for as long as we need them to answer you and for reasonable record-keeping afterwards, then delete them. Email update sign-ups are kept until you unsubscribe or ask us to remove you. Server logs are rotated on a normal schedule.
Your choices
You can clear or block cookies in your browser at any time, and ask us about the information we hold for you. To make a request, please use our contact form.
Contact us
If you have questions about this policy or how your information is handled, reach out through our contact page and we will be glad to help.